DESCRIPTION OF THE STUDIO
For those who want to enjoy extra comfort or space with two bedrooms and two bathrooms. Beds of 1.35m in each of the bedrooms, safe, desk for working or eating, double sofa bed, full kitchen, coffee maker, Smart TV, air conditioning hot / cold, rain shower, gel and shampoo, wardrobe.
|High Speed WIFI||Safe deposit box free of charge||Work table (desk)|
|No smoking||43" Smart TV||USB Sockets|
|Nespresso coffee machine||Full kitchen||Rain shower|
|Luggage lockers||Hair dryer||Iron (on request)|
|Kettle (on request)||Cot (on request)||Transfer to the airport (ask for price)|
|Gel / Shampoo|
ADVANTAGES OF BOOKING ON OUR WEBSITE
- Best Price Guarantee
- Early check in and late check out. Until 14.00h subject to availability. Tell us your arrival time and we will try to adapt to your needs.
- Access to exclusive offers
- Deal directly with us. We will attend you personally and we will try to adapt to your needs.
- Secure reservation
- Immediate confirmation
CANCELLATION POLICY AND FAQS
What is the cancellation policy and how can I cancel a reservation?
We have two types of cancellation depending on the rate you choose:
1-If you choose the standard rate, the cancellation policy is flexible and a full refund will be given if you cancel within 24 hours of the start of your stay.
2-If you choose the discounted rate, the reservation will be NON refundable.
We have a cancellation insurance that you can take out during the booking process. Check the insurance conditions for more information. https://attis3.attis-insurance.com/condiciones/condiciones-es.pdf
You can add data, modify or even cancel a reservation by accessing it through the link that you will find in the confirmation email.
Before canceling your reservation, remember to check the cancellation policy to avoid unwanted charges. If you have any questions about this, please do not hesitate to contact us first.
How does the booking process work?
To make a reservation, you must enter your desired dates and the number of guests in the availability search engine.
Once selected, a new tab will open with the available apartments, prices and booking conditions.
Select the apartment and the rate you wish to book and click on 'book'.
Add any extras, comments or special requests, your contact details and a payment method (credit card, paypal...)*.
Accept the conditions and, finally, finalize your reservation.
In the contact email you will receive all the corresponding information. You can modify or add data to your booking, check-in online using the link you will find in the confirmation email.
In the hours prior to your arrival, you will receive in your email the accommodation contract with all the information regarding your stay. Check that the information is correct and send us the signed contract.
You are now ready to enjoy your "studio" in CLMD!
How do I pay for the reservation?
To make the payment, you just have to enter a valid payment method (card, paypal...) in the booking process.
If you choose to pay by card, please make sure that the information entered is correct and remember to bring your card with you on the day of check-in so that we can verify ownership.
The total amount will be charged according to the cancellation policy selected during the booking process.
How do I receive the keys to the studio?
You will be able to pick up your keys independently on your arrival at Cielo Madrid through a code protocol that we will provide you with beforehand, or we will hand them over to you personally when you arrive, depending on the particularities of each booking. We will require the ID cards or passports of all the people who are going to stay in order to carry out the corresponding registration of travellers.
Do I have to pay a deposit?
An amount of 250 € will be retained on your credit card as a damage deposit. If you do not want this amount to be retained as a damage deposit, we have a bail insurance to cover this contingency for only 18 €. Check here the insurance conditions: https://attis-pdp.attis-insurance.com/condiciones-pdp/condiciones-es.pdf
What will happen if I break something?
In that case, please call us immediately, so we can help you as soon as possible. Our commitment is that you enjoy your stay and feel at home. We will try to fix or replace the damaged items as soon as possible, while we evaluate whether or not you should pay for the damages.
What are the check-in and check-out times?
Check in from 14:00 and Check out until 11:00
My flight arrives early in the morning. Can I get in before 14:00?
Whenever possible, we will try to facilitate early check in for bookings made through our website. If this is not possible, we have lockers where you can store your luggage, free of charge, until you can enter your studio.
My flight leaves in the evening. Can I leave the apartment after 11:00?
Whenever possible, we will try to facilitate late check out for bookings made through our website. If this is not possible, we have lockers where you can store your luggage, free of charge, until the time you have to go to the airport.
Can I request a transfer to or from the airport?
Yes, you just have to let us know at least 24 hours in advance. This service has a cost of 35 € which will be paid directly to the driver once the service has been carried out. If you need more space or you are up to 6 passengers you can request a taxi van, the cost will be 45 euros.
Are there parking spaces for customers?
We have a limited number of places available. Check availability and price when making your reservation.
Are there apartments adapted for disabled people?
Yes, we have a handicapped accessible apartment on the ground floor of the building. Please check availability with us before booking.
Do you accept pets?
As a general rule we do not allow pets, but we have an apartment on the ground floor of the building, in which we allow pets in the case of people who need a guide dog, or people traveling with pets with a maximum weight of 10 kg. Contact us to confirm availability before booking.
Who can help me if I need help or information during my stay?
On your arrival, we will provide you with the telephone numbers where you can contact us, as well as emergency telephone numbers, if necessary.
Is it possible to request daily cleaning of the apartment?
Yes, if you wish, you can request in advance the daily cleaning service during your stay. This service has a cost of 15 €, (not including change of sheets and towels) or 25 € (with change of sheets and towels) per day of cleaning required. The cleaning will always be carried out between 11:00 and 14:00.
For long stays, it is mandatory to do a cleaning every 15 days, including change of sheets and towels. This cleaning will have a cost of 25 € and will be paid by the customer.
Is smoking allowed in the apartments?
Smoking is not allowed inside the apartments or in the common areas.